The sales guy was nice, straight forward and to the point.
Great price, great service
If you go to another dealer and you get the screws you are to blame for not going to Rockwell Dodge Chrysler Jeep my sales person was Robbie Franks I talked with him several times I took a flight from Arkansas to but my used jeep. He was honest the dealer ship was amazing I would buy here again so I fly drive it 6 hours to get home I love me jeep great place don’t miss a deal at Rockwell
I had my car into the dealership as it had some type of engine issue. They informed me beforehand that they were so busy that it would be 10 days- 2 weeks before they could check it out. The Service Advisor, Justin, kept me informed on every detail as to what was happening to my truck. Just got it back today and it runs great. Only issues that I had is that they do not have loaner cars and Dodge was late/slow on providing the needed parts.
Justin was very helpful and informative about everything that they needed to do. He let me know when they had to keep my car longer than they had expected. I will be calling Justin for any issues I have with my car.
Friendly efficient staff but not pushy.
Christina Rico was great. She kept us informed the entire time our truck was being repaired.
My buying experience was easy, no games no pressure. I would recommend Jeep to my friends and family. Shirley my sales person was a professional and a pleasure to work with! Thank you,
Service department is pretty good!! I took my 2022 Jeep Wrangler in for the Jeep Wave oil change and they rotated the tires for me and put my black out liner back in place too! Wish they’d washed it!!
Been here several times now all different vehicles and each time I have been very pleased with my service advisor and the head mechanic on duty.
The best dealership experience we’ve had in a while and that was thanks to our salesman Chris Miles! He was very hospitable and answered every question we had and made purchasing our Jeep an easy and fun experience. We couldn’t of asked for a better dealership experience than what we received at Rockwall Dodge we will defiantly be returning for our next vehicles.
Greatplace for repair. They did what they said when they said they were going to do it. And for price quoted. Thats a rarety these days 🙂
I brought my new Jeep in for warranty work after the Jeep dealership I bought it from refused to take care of the problem. Not only did the fix it but it was done in a week. Forever a customer.
Service advisor Dusty is always polite and keeps me informed on the status of my vehicle. Came in for an oil change and tire rotation using the Express Lube Service. They had me out in 1.5 hours.
Very fast and very friendly. I had Randy help me and he was very kind and helpful.
Great prices, stock and staff. Stop on by!
Clean Friendly helpful, at the end of the day Ram always seems to do what’s right.
Oil change and tire rotation, one and a half hours. That's a great wait time for a dealership.
I brought my 2017 Ram (which I purchased new) in with a very expensive failure that I maintained should not be my responsibility to pay for given the low mileage of the vehicle, its service history, and the fact that was the second time that there had been a failure in this same system. Randy - the service advisor - worked with Chrysler’a Customer Care Service to get it taken care of and saved me $$$$. This is not the first time that they have been my advocate on a service issue. I have worked in the industry; you can buy ...
Great experience overall. Of course they tried to low ball for my trade but in the end, gave me the true value. Had to do the old song and dance, lol. Wasn't to difficult to get the deal done. People were great to work with.
Dusty was awesome to work with while getting my vehicle serviced today. Will definitely be back because of her customer service
Erica in Service is the best!!!! Wont go anywhere else. She has been doing all my vehicles and wont let anybody else help me. She has regained back my confidence with Rockwall Dodge.
My service advisor was Christina she helped me with the parchase of my new tires for my vehicle. She went above and beyond to help me find a good deal with warranty and to set up my appointment. I would definitely do business there again.
Nice clean dealership friendly workers prompt and courteous service
We just popped in to look at a vehicle and Kevin helped us out. We weren't really planning to purchase but in 2 hours we walked out as owners. Kevin was not pushy and very helpful. I recommend him to anyone looking for a vehicle.
Great experience with Trevor; however, I did not appreciate the dealership going up on my payment AFTER we agreed on a monthly lease amount. During signing in the finance department, I was hit with a "sorry we miscalculated" after I noticed in the contract it was not what we agreed to. In my opinion, you have to absorb that small % increase. It felt rushed to hit me with a few extra dollars in the last minute which I did not appreciate.
They got me in and was courteous and polite. The young woman had me in and out in about 45 mins. Great service that's why I always use Rockwall Dodge .
Great experience!! We will be back to purchase vehicles in the future, for sure. Cannot recommend highly enough. Sal was awesome to work with, as was everyone at this dealership!
Don’t walk… RUN away from the other dealers and IN to this one!!! Huge shout out to SAL!!! He is very up front, kind, and efficient; you will not regret working with him, specifically. We have been searching for a truck for months, and it has been quite the challenge. The market is obviously altered from what it was years ago; however, many dealers and salespeople have used this as an excuse to lower their standards and stoop to insincere, time-wasting, deceitful behavior. This was not our experience at Rockwall. We called and were able to quickly and efficiently ...
Call Matthew! I ended up getting a truck from a different dealership. We couldn’t agree on numbers for our trade in. However through the process, Matthew was fantastic to work with. Extremely helpful and I definitely recommend him.
Had a good experience here with the service department and they gave me a good offer on my vehicle I was selling.
My first experience with the service department was outstanding! Got my truck right in at my 7am appointment and completed everything by 2:30 that afternoon and called me to go over everything Can't say enough good about my service advisor Randy Searcy and the job they did.
Got my van from them
Lance was incredible. Kept us informed at every turn. All things were handled professionally and ahead of schedule. Great experience. Best dealership
Matthew was a top notch salesman. He was helpful and accommodating.Staff was friendly but not pushy makes for a better sales experience. Thank you for all your help
Excellent attention to my needs, fast response, no negatives. This group should teach "Dealer Etiquette" ! I will encourage my group to do business with them.
Only reason I gave a 4 Star was due to their online appointment site. We made an appt through this service and when I arrived they asked me what I needed done. I told them my husband requested the service we needed through the online site. They seemed a bit confused. Apparently it is a third party service that does not connect/talk to the dealership and the information was never relayed to Rockwall Dodge. Nor do they even have a specific service he requested. Our Service Advisor, Christina, was great however. She was pleasant and concerned about taking care of ...
Nice friendly service. My Service tech was nice and friendly. Gave expected times for repairs to be finished.
Fast closing. Friendly service
Robbie was awesome! I love my new Jeep.
Amazing customer service. I felt completely taken care of for my recent purchase!
Great experience at Rockwall Chrysler, Dodge, Jeep!!! Kevin Round was awesome to work with!!! Car buying is never the smoothest process, but this was seamless!! Thanks Kevin… we’ll be seeing you again!!!
Bought a Ram 1500 from Rockwall. Trevor and Omar took good care of my wife and I. Extremely accommodating, and Trevor still stays in contact as I further sort things out with my new truck. I would work with them again if I had to.
Professionals. Informative. Courteous. Quick. Easy to schedule appointments. Quick in and out. Work always done right
The best dealer every. I have bought 8 trucks at rockwall dodge they are fast and easy-going..Mis.Shirley we help everyone to get the best approval
Great experience and very informative. In and out no hassle.
They got my truck and me out within an hour. Not bad for a sales process!
Amazing! Loved the experience and how they helped me for my first time discussing the maintenance and helping me out along the way.
They were friendly and fast the only thing I didn't like is I don't know if they really topped off everything because my windshield wiper fluid light was still on so I had to top it off myself.
Fast and affordable oil change.
Quick service today. Awesome.
The only issue I had was the oil change was not at the sale price that was sent to me. The extra 2 quarts that my pick up took was expensive.
Outstanding service quick convenient, I have always been handled like a VIP! MY Wife's car is next!
Great service great service writer Erica. 5 star all the way around. I will be back for sure
I give Erica Nemcek in service my 5star. She was fantastic. She better not go nowhere. I will be back because of her.
Great attitude and the personnel did pay attention to the problem on my vehicle, they really did put an effort to have it on time or before.
They were timely and finished sooner than they had estimated, even with the Saturday rush. It was nice that they caught that my warranty covered all of the services, even before I mentioned it.
Christina did a great job! Gave me an accurate quote and time frame as well as great communication.