Testimoniales de Clientes
Great service on a holiday weekend. Love the communication via emailso i could review during a movie!
Service was quick everything was explained to me correctly I will definitely choose this dealership for future visits
Excellent Service, Jake was very informative & advised if there were any issues after the service to contact him.
I had a good experience with my service. I didn't have to wait to long and the advisor was friendly.
This dealer has amazing customer service both in sales and service. Fair and honest. Will purchase here again.
great work on my jeep gladiator, took time but was worth the wait, thank you
In late September 2024, I noticed a vibration sound coming from my right front on my 2017 Ram 1500. I called dealers all throughout DFW and almost all dealers were unwilling to help me out. It was going to take over a week to diagnose the problem. This wouldn’t work as we had a road trip coming up that I needed my truck for. Fortunately for me, I got a hold of Justin Kirby at Rockwall Dodge. Justin is the consummate professional and epitomizes the words “customer service”. Justin worked with me to get my vehicle in for diagnosis, got his team ...
Justin did an awesome job helping me get my jeep serviced and the warranty work completed.
I had Chris and Harrison that helped me through this process of buying a brand new vehicle for the first time. I spoke with Harrison and went through the available vehicles I built and he was extremely patient and answered every question I had and then scheduled time for me to come in the next day to view vehicles. I arrived and although Harrison was busy Christopher was more than willing to help me and made the process extremely easy and even helped through the process of setting everything up on the new vehicle I was getting to drive off ...
Since I’ve been back from serving in the military overseas, I have had to take my car to multiple Chrysler Dealerships where I have received less than average service and I can honestly say that Rockwall Chrysler has taken care of me and my family service issues beyond measures! Extremely Professional and Superior Team!!! If you’re looking for a team that will ensure honesty and integrity, that truly values and treats every customer as a priority. If you want your vehicle repaired right!!! This location has my Highest Recommendation to anyone needing reliable and Outstanding Service!!!
Jake was very professional and knowledgeable regarding my needs and concerns about my Ram 3500.
Erica does a great job, always is friendly and very helpful for me and very consistent and thoughtful .
Good experience. Read bad past reviews. Christina in the service department was very professional and respectful. Thank you.
Dealership was efficient, Bobby was in constant communication with me. One of the best service experiences.
I was meet as soon as I enter the driving bay by Bobby He asked what I required and directed me to the waiting lounge He reported back to me on progress of work. He had all paperwork ready and completed payment He escorted me to my vehicle very professional and very gracious thanks Bobby
The people there are so friendly and helpful. Kevin was a great help, and even helped to get the truck delivered and ready for pickup late on Friday. Great service from the people at this dealership made the buying experience enjoyable.
Ron Vigil was my service advisor, not only was he amazing he took time for my questions and was understanding about the expensive work that I was getting done. Ron is the only person I will take my Jeep to.
I didn’t have an appointment but they took the car right in and had it repaired and back to me within one hour
Very professional and knowledgeable. Helped me to understand and issue with my truck and very courteous.
The service advisor and serve department as a whole were excellent to deal with. The communication and assistance they provided was top shelf!
Always done a great job on my Dodge Charger and my Dodge /2500 3/4 ton pickup
Got me in quickly with a tire going flat. I had bought the tires there about 6 months ago, so they were under warranty. Service representative, Lance, was very professional, polite, and friendly.
People are friendly they are very attentive to your needs. Is just a little far from our city.
The dealership was very helpful and mindful of what I wanted done and didn’t want done to my car. I brought my car in for warranty work and they were thorough with what needed to be looked at.
Erica and the.folks at Rockwall Dodge take care of me every time I come.
A+ Service Department. Quick intake followed by fast, thorough and professional service. Christina R was a top notch advisor.
This dealership is very professional in service and sales I give this dealership a five star rating .
Very friendly and awesome service! 10 out of 10 would recommend to a friend for sure!
I would like give a review of our experience at Rockwall CJDR, starting with Rocco, the salesman. My grandson found his dream car on auto trader, we called for availability, it was there! Rocco, Marine Vet, very kind, knowledgeable and helpful, needless to say we had a trade in and deal the next day! Thank you Rocco and Rockwall CJDR for a seamless transaction!
Chris Miles is the best. He kept in touch with me up until my purchase and was able to leave with the car I wanted.
Christina was awesome. she really helped with making sure my extended warranty covered the parts and labor for my van.
Always great service. In and out fast. Very good inventory of trucks and used cars and sales is low key approach and finance is great to work with.
Excellent experience and I am spreading the word! Rocco was the best!!! Will recommend this dealer to everyone I know
Austin Cuevas was awesome at helping me figure out exactly was level of maintenance I should get for my 2021 RAM 1500 BTS. The truck was serviced in a timely manner and Austin kept me informed as my truck was in the shop.
Great service as always. Justin is a phenomenal customer service representative! He is always pleasant, helpful and customer oriented.
As professional and nice as always. Austin helped my figure out a way to get my service paid for.
Service and parts were excellent.. Accurate quote with no surprises.. All service personnel were professional and very helpful..
I had an issue with my auxiliary battery that Dallas Dodge at 635 would not fix or diagnose (see below). Nothing changed with my jeep, but I brought it to Rockwall Dodge and they actually replaced both batteries under warranty. Shout out to Erica for great customer service and handling the whole thing over text message. My bill was $34 for a tire rotation and new batteries in both key fobs! Erica and rockwall dealer are a reason I will go back there even though it’s a bit farther for me. Ask for Erica! She’s not trying to sell you ...
Handle business and fixed my issue without any problems or delays. Justin did a good job.
Dealership was clean. Service writer was very knowledgeable about my needs. Took average days to repair.
Very good service. Lance is great at welcome and giving all details of issues on your car.
The service guy Austin was very professional and knowledgeable . I would recommend him to anybody needing service help .
Justin, my salesman was cordial and professional. He showed me what I wanted to see within the parameters I gave to him and offered to show additional vehicles offsite if I desired. Once I made my selection and we agreed on the deal he was able to quickly get me through the process. My vehicle was ready the next day when I planned to come by to pick it up. Besides writing the check, this was a painless process. I would return to Rockwall Dodge for any additional purchases I might consider.
Service advisor helped with my issues and took care of my problem. Great customer service and highly recommend.
Great service techs who were sensitive to the fact that I was paying for a rental, so they got it looked at within 2 days instead of the original 3-4 days mentored.
Easy to make an appointment. Service rep way very helpful. Rep kept me updated on the progress of the service
Justin Kirby did an excellent job taking care of the problems and concerns with my vehicle.
Erica was great. No issues. Everything performed great. Timely xxxxxxxxxxxx xxxxx xxxx xxxx xxxx xxxx
Nice and friendly loved it there wait wasn’t too long at all we’ll be back
Christine in Service was great. Bought my last 2 trucks here. Will buy my next as well.
Great little area to wait with snacks and a great coffee/espresso machine. Jake was my adviser and he was great.
Great group to work with. Excellent communication. Darius was great in sales and Alexa was great at walking me through the financing.
Their service and professionalism is top notch! I went in for routine maintenance and was greeted and treated like my concerns really mattered!
The Place looked clean. All people were very nice very helpful. I the had no issues.
Staff knowledgeable and courteous . Very pleasant to work with on every occasion. Would gladly recommend the dealership to friends and family
Service was excellent. Service rep was pleasant and informative. Keep me informed on the progress and timeframe of my service.
When looking for a vehicle it can sometimes be an unpleasant experience. Darrius approached me asked if I needed anything and gave me his card. The free time he gave me without the normal sales pitch was refreshing and allowed me to look around and choose the vehicle I wanted
Everyone was very friendly and knowledgeable. Lots of vehicles to choose from. I would return to them if i was looking for a model vehicle they offered. Chris, my salesman, was very personable and friendly. He knew the answers to most of my questions without hesitation. He worked very hard to find the answers to the questions he did not know. The finance lady was awesome as well. I regret i do not remember her name. I want to say Jessica maybe. She provided information quickly and worked hard to see my needs were met. She was also very personable. ...
Austin was great. He took care of my vehicles and my vehicle. Excellent customer service.
They were very efficent and courteous. The mechanics had my vehicle out in record time!
Austin was my service advisor and he was so great at listening and communicating with me.
Austin was incredibly helpful with getting my truck fixed. He went above and beyond to accommodate my family.
Professional, friendly and quick service. First time at this dealership and our service guy was Ron and he was great! I appreciated the way he offered a way for us to save money on our oil change and ensured we knew the expenses for our vehicle type for future services. So far so good.
Christina Rico in the service department was very professional and was great to work with. She kept me in the loop with what was happening with the repairs on my car and made sure that everything was moving as fast as it could. I will definitely be taking my car back to Rockwall Dodge the next time I need service.
My experience was positive, the rep was very helpful and ensured all my needs were met. She kept me updated during the process. I highly recommend Rockwall Christler Jeep Dodge 😊
Like always Rockwall Dodge has been very polite and always honest when working on my fleets. Justin is highly knowledgeable and very professional. Thank you for taking care of me.
Service writer Justin Kirby got me in and completed a tire rotation and oil change on my jeep in a timely manner. Kept me updated on the progress and made sure I was fully pleased with the services they provided. Great people to work and deal with!
Great service. Justin is amazing, always helpful and cares about his customers and their families.
Erica and Joe are the best. Thank you both for taking care of my Truck and looking out for my business. Best service I've ever had.
Great experience they fix my car and it's running better than ever ,I'm completely satisfied
Always thorough, friendly, helpful. We love parts department and the amazing staff.
Excellent service from Justin. I would probably go back if I had another issue. 15
Greeted in the drive up lane, check in process was very quick and polite. After check in let me know where waiting area was and the I would be updated via text on the progress and if there were any additional items that may need to be done.
Great place , friendly people, ready to listen and give you options. No pressure buying of cars
Austin was great help listened to my concerns, kept me informed on issues and had a overall great experience.
Always a great experience. Customer Service is awesome. My car is running great. I love Rockwall Doge.
Courtney helped me get my sun visor replaced. Darrell helped me in parts. Great gentleman!
The employee you assisted me was super , very knowledgeable. Concerning and helpful. As questions to better understand why I was there and so professional. The best I have had at your dealership
Simple Oil Change, longer wait than expected but there was a few people in front of me still. Kind enough to honor my coupons stills a couple days past the date.
Thanks for taking good care of my Jeep. Rockwall jeep is a 10 Star
Dodge ram 2500 black
Christina was great! She was very helpful and kept me informed through the whole process.
I came in for a battery and auxillary battery replacement and Jake from service helped me out. He was extremely professional and helpful to me. If I come back I'll definitely be in contact with him again.
Jake Swett in the service department was excellent. Very polite and knowledgeable and was tremendously helpful. I highly recommend Rockwall Dodge for any and all services that you may need. I was in and out in less than 10 minutes!
Was taken care of as always and told of ways to lower my maintenance fees.
Great service. I always feel taken care of whenever I come for service. Will recommend
Jake Swett-Service Manager has customers service skills down to a tee. This dealership should be proud to have a quality and qualified person like Mr. Swett.
In and out of service. Oil change and tire rotation. In 40 minutes door to door. Courtney Swift is my service advisor . Text phone or email excellent communication. If he doesn't know the answer he will tell you and find out, not try to run you in circles.
1st I want to thank Christina (Tina) for her superior customer service skills. Her confidence in her work, her care for the consumers, and concern to complete her tasks at hand I so appreciated! I also appreciate your shuttle. I cannot remember the young man's name but it started Ez. He is a very safe driver. I also appreciate my vehicle comes back with service I have confidence in being done correctly. Great job Rockwall Chrysler Dodge Jeep Dealership!
I have been quite happy with service department. I have taken my Mojave Gladiatorto Rockwall Chrysler Dodge, Jeep from it's very 1st oil change and rotation to current. Paat 2.5 years. They have always done a good job. Christina (Tina) has been my customer care person. I appreciate her cheery smile and upbeat attitude. She is pleasant, helpful, and courteous. She goes out of her way to be of service. Thank you! I also appreciate they have a shuttle service. Rockwall Chrysler Dodge, Jeep is the place to go for quality service.
Went in had a fob replaced Kortney was awesome he took care of everything it did take a while but I didn’t have an appointment so they squeezed me in. Overall very pleased.
Was not happy that I had 2 oil changes prepaid for that was not on Honored. Due to I was told the time expired Just not right
Had my vehicle in for service and am very pleased. This is a stark contrast from my previous visit where they overcharged me, didn't give discounts of the coupon sent to me, or go to over the receipt with me. I spoke with Christina and explained my displeasure. She offered a solution for me that I found acceptable. I wanted to be able to go to this dealership and have confidence, because I live nearby I will be back.
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